General Terms and Conditions of Sale

Effective as of 04/08/2026

Definitions:

SERVICES: refers to the Services offered by the Service Provider "Décoration, nature et Feng Shui", falling under the category of interior decorator, as described and listed in Article 5 of these General Terms and Conditions of Sale.
2D / 3D VISUALIZATION: 2D or 3D visuals are created to give the Client an idea of the proposed decoration. These visuals do not bind the Service Provider "Décoration, nature et Feng Shui" and are only intended to assist the Client in their choices. The Client is entirely free to adapt the decoration according to their tastes and requirements.
SHOPPING LIST: refers to the synthetic deliverable containing the list of furniture and decorative accessories recommended by "Décoration, nature et Feng Shui" to the Client.

ARTICLE 1 – Foreword and Scope

These General Terms and Conditions of Sale (known as "GTC") apply, without restriction or reservation, to any purchase of the following services:

"Interior Design Coaching" ("Coaching déco")
"Live Bigger Without Moving" ("Vivre dans plus grand sans déménager")
"Color Diagnostic" ("Diagnostic Couleurs")
"Healthy Home Diagnostic" ("Diagnostic Maison Saine")

as offered by the Service Provider to clients ("The Clients" or "the Client") on the website https://www.decorationnatureetfengshui.com/.

The main characteristics of the Services are presented on the website https://www.decorationnatureetfengshui.com/. The Client is required to read them before placing any service request. The choice and purchase of a Service is the sole responsibility of the Client.

These GTC are accessible at any time on the website https://www.decorationnatureetfengshui.com/ and shall prevail over any other document. The Client acknowledges having read these GTC upon accepting the quote or placing the online order and prior to the implementation of the service.

The Service Provider "Décoration, nature et Feng Shui" offers interior design services to support the Client in decorating and/or renovating (in terms of decoration) their home. In this respect, the Service Provider offers personalized support in accordance with Article 5 of these GTC.

For their part, the Client wishes to renovate, modernize, or optimize their interior with the advice and assistance of a professional.

To this end, this Contract sets the general legal and operational framework governing the relationship between the Client and the Service Provider "Décoration, nature et Feng Shui" (hereinafter, the Service Provider).

The Service Provider's contact details are as follows: Christelle Hubert (EI) Décoration, nature et Feng Shui 12 place Foch 14360 Trouville sur mer Registration number / SIRET: 901946087 Email: decorationnatureetfengshui@gmail.com Phone: 0678373297

ARTICLE 2 - Pricing and Quotes

Services are provided at the rates in effect appearing on the website https://www.decorationnatureetfengshui.com/. Prices are expressed in Euros and inclusive of all taxes (VAT not applicable, art. 293 B of the CGI / art. L. 223-3 of the CIBS). These rates are firm and non-revocable during their period of validity, but the Service Provider reserves the right, outside the period of validity, to modify the prices at any time.

Fixed-rate services (Color Diagnostic, Healthy Home Diagnostic, and "Live Bigger Without Moving" consultation): The payment requested from the Client corresponds to the total purchase amount (e.g., €199 incl. VAT for the "Live Bigger" consultation) and is made in full upon ordering or online booking.
Services by quote (Interior Design Coaching and custom projects): The Interior Design Coaching service is offered starting from €500 incl. VAT and is subject to a prior quote adjusted according to the surface area, complexity, and nature of the project. Quotes established by the Service Provider are valid for a period of 1 month after their issuance. The service will only be initiated upon receipt of the dated and signed quote bearing the mention "Agreed and signed" ("Bon pour accord"), accompanied by the payment of the deposit stipulated on the quote (the balance being payable upon delivery of the service).
Additional services: Any request for modification or addition of a service not provided for in the initial quote shall be subject to a complementary quote or an amendment validated by both parties prior to its execution.
Travel expenses: The indicated rates do not include travel expenses. For any service requiring a physical visit, travel expenses are waived within a 15 km radius around Trouville-sur-Mer. Beyond that, a mileage allowance based on the official tax scale will be applied and specified upon ordering or on the quote.

An invoice is issued by the Service Provider and given to the Client upon provision of the requested services.

ARTICLE 3 – CLIENT / SERVICE PROVIDER RELATIONSHIP

Article 3.1: Interior Design Coaching Request

It is up to the Client to select on the website https://www.decorationnatureetfengshui.com/ the Service(s) they wish to request from the Service Provider. For interior design coaching, this is carried out as follows:

The Client contacts the Service Provider via the contact form and/or the calendar provided to schedule an appointment to request their chosen interior design coaching service.

After discussing the state of the room(s) concerned via photos and/or videos and a floor plan (with or without measurements) and the implementation terms, the Service Provider sends the quote, which the Client must validate and pay the deposit for. Upon receipt of the validated quote and deposit, the Service Provider performs the coaching in question.

After the Service Provider sends the interior design proposal and discusses the application terms with the Client, the service is complete. The invoice is then sent to the Client for payment.

It is up to the Client to verify the accuracy of the quote and invoice and to report any errors immediately.

Any validation of a quote constitutes the formation of a distance contract concluded between the Client and the Service Provider.

The Service Provider reserves the right to cancel or refuse any order from a Client with whom there is an ongoing dispute regarding payment for a previous request.

It is specified that these General Terms and Conditions take effect upon signature by the Parties and govern all relationships between the Service Provider and the Client during the execution of the Services defined in these GTC, as well as subsequently for any effects intended to endure.

In the event of cancellation of the Interior Design Coaching by the Client after the expiration of the 14-day legal withdrawal period, the fifty percent (50%) deposit of the total price, paid upon quote validation, shall remain acquired by the Service Provider as a final and flat-rate indemnity.

Article 3.1.1: Personal Shopping, Purchasing Mandate, and Logistics Options

When the Interior Design Coaching service or any quote-based service includes the sourcing, acquisition, order tracking, and/or delivery of furniture, lighting, textiles, and decorative accessories on behalf of the Client, the Service Provider acts exclusively as an advisor and purchasing agent.

Purchase Budget and Mandate: The budget allocated for supplies and decorative elements is defined and validated by mutual agreement on the quote in the form of an estimated supply envelope. Purchases are made in the name and on behalf of the Client.
No Advance Payment: The Service Provider does not advance cash on behalf of the Client. The allocated supply envelope must be paid in full prior to purchasing (100% supply deposit) before any order is placed with third-party suppliers or sellers.
Second-hand and Flea Market: In the case of purchases on second-hand platforms (such as Le Bon Coin, Selency, Vinted, local flea markets), the Client acknowledges that these unique pre-owned pieces are purchased as-is and according to market availability at the time of the project.
Delivery, Transport, and Installation: Transport, handling, delivery, or shipping costs applied by retailers, artisans, or third-party carriers remain the exclusive responsibility of the Client and are deducted from the supply envelope or billed at actual cost. The Service Provider does not carry out complex furniture assembly or secondary building works (electrical work, heavy hanging, etc.), which must be entrusted to qualified artisans or service providers.
Warranties and After-Sales Service: Legal warranties, hidden defects, conformity flaws, or after-sales service (SAV) regarding purchased products (new or second-hand) are the sole responsibility of the manufacturers, third-party sellers, or commercial retailers from whom the purchases were made. Original invoices and store receipts are handed over to the Client upon completion of the service.

Article 3.2: Special Case: Color Diagnostic – Purpose and Nature of the Service

The Color Diagnostic service takes place according to the formula chosen by the Client:

Remotely (via video call): The Client agrees to transmit to the Service Provider, at least 24 hours prior to the appointment time, the required elements (clear photos of the space, information on the room's usage, and if possible a simple floor plan or sketch).
On-site: The Service Provider visits the location designated by the Client to conduct measurements, lighting analysis, and color shade testing on-site.

The service consists of a personalized analysis aimed at defining a harmonious and consistent color palette for one or more spaces designated by the Client.

The analysis takes into account in particular:

The study of the space's use and function;
The orientation, typology, and intensity of natural and artificial light (existing or planned);
Existing or desired materials, surface coverings (walls, floors), and furniture;
The general ambiance and aesthetic preferences expressed by the Client.

Specific Cancellation and Rescheduling Conditions:

Any request to cancel or reschedule a Color Diagnostic appointment must be sent in writing (by email) at least 72 hours before the fixed date and time.

In the event of cancellation or rescheduling request less than 72 hours in advance, or in case of a no-show at the appointment, a flat-rate indemnity corresponding to 50% of the service amount (or the full amount if the online booking was made less than 72h before the appointment at the express request of the Client) will remain acquired by the Service Provider to cover preparation time and slot reservation. Any surplus paid will be refunded within 14 days.
If the rescheduling request is made more than 72 hours in advance, the appointment will be moved by mutual agreement without any additional fee.

Article 3.2.1: Deliverables and Documentation Provided

Upon completion of the Service, the Client generally receives:

The recommended color palette, including precise references (codes [e.g., RAL, NCS] or paint names, or any information helping the Client make their choice).
Moodboards illustrating the application of colors.
A summary report or sheet synthesising the chromatic choices, justifications, and application recommendations (surfaces to paint, materials, fabrics).

Article 3.2.2: Limitations of the Service and Exclusion of Warranty

Consultative Nature: The Service is an advisory service in decoration and colorimetry. The recommendations provided are based on the Service Provider's expertise and the information communicated by the Client.
Lighting and Real Rendering: The final appearance of colors is intrinsically linked to the actual conditions of the space, including the intensity, temperature, and diffusion of light (natural and artificial), as well as the surface texture (glossy, matte, etc.). The Service Provider cannot be held responsible for variations in perception or color rendering once applied, as these factors are beyond their control.
No Obligation of Result: The Service Provider undertakes to provide the Service with due diligence (obligation of means). It does not guarantee any subjective aesthetic result or specific appreciation from the Client or third parties.
Materials and Application: Recommendations regarding materials or paints are given for guidance purposes. The Client is solely responsible for purchasing, verifying references, checking product quality, and executing (or choosing the contractor to execute) the application work.
Subsequent Modifications: If the Client modifies the lighting, furniture, or main materials of the space after the Color Diagnostic is performed, the initial recommendations may become less relevant. The Service Provider disclaims any liability arising from such modifications.

Article 3.3: Special Case: Healthy Home Diagnostic

3.3.1: Purpose and Nature of the Service

The service entitled "Healthy Home Diagnostic" is an advisory service in interior environment and living space vitality optimization. It takes place either remotely (video call) or on-site according to the agreed terms. It consists of an analysis of environmental factors (light, layout, energy circulation, materials) influencing occupant well-being.

3.3.2: Client Commitment

For the proper execution of the diagnostic, the Client agrees to provide the Service Provider with floor plans, photos, or information regarding the issues encountered (fatigue, stress, etc.) at least 24 hours prior to the appointment.

3.3.3: Limitations of the Service and Exclusion of Warranty

Consultative Nature: This diagnostic is a "well-being" decoration and layout advisory service. It in no way replaces medical expertise, a structural building survey, or a regulatory technical diagnostic (asbestos, lead, electricity, etc.).
Obligation of Means: The Service Provider undertakes to mobilize their expertise (Feng Shui, Healthy Habitat) to offer improvement solutions. However, as well-being or vitality improvement is multifaceted and subjective, the Service Provider cannot guarantee a specific health or performance result.
Liability: The Client remains solely responsible for implementing the advice provided and selecting third-party service providers for potential works.

3.3.4: Cancellation and Rescheduling by the Client

Any request for cancellation or rescheduling must be submitted in writing (by email to the Service Provider's address) at least 72 hours before the scheduled appointment date.

In the event of cancellation or rescheduling request less than 72 hours prior to the appointment (excluding the 14-day legal withdrawal right), or in case of a no-show, a flat-rate indemnity corresponding to 50% of the total amount of the service will be retained by the Service Provider to cover preparation time and slot reservation. Any surplus received will be refunded within 14 days.
If the rescheduling request occurs more than 72 hours in advance, the appointment will be rescheduled at no extra charge.

Article 3.4: Special Case: "Live Bigger Without Moving" Consultation

3.4.1: Purpose and Nature: Expert, targeted 1.5 to 2-hour consultation (via video call or on-site) combining visual space optimization and Feng Shui principles to restore fluidity and volume to an interior without heavy renovations.
3.4.2: Client Commitment: The Client agrees to fill out the questionnaire and send photos as well as the floor plan or sketch of the space concerned prior to the appointment to allow the Service Provider to analyze the premises.
3.4.3: Cancellation and Rescheduling: Any request for cancellation or rescheduling must be submitted in writing at least 72 hours before the scheduled date. In the event of cancellation or rescheduling less than 72 hours in advance (excluding the 14-day legal withdrawal right) or in case of a no-show, a flat-rate indemnity of 50% of the service amount will be retained by the Service Provider to cover slot reservation.

ARTICLE 4 - Terms of Payment

4.1. Services by quote

The price of services by quote is payable according to the following terms:

By bank transfer to the Service Provider's account (bank details provided upon quote validation) or by bank check.
Deposit: A deposit corresponding to 50% of the total amount of the service is required upon signing the quote to confirm the slot reservation. This deposit shall under no circumstances be classified as earnest money (arrhes). (In the event of late cancellation less than 72h prior, this 50% deposit is retained in full by the Service Provider).
Balance: The 50% balance is payable upon receipt of the final invoice and at the latest on the day the service is performed (or upon delivery of the deliverable).

4.1.1 Supply Envelope and Purchases (Personal Shopping)

By way of derogation from the fee payment terms, any sum allocated to the supply/decoration budget on behalf of the Client is payable at 100% upon signing the quote. No purchase, order, or furniture reservation will be made by the Service Provider until the corresponding funds have been effectively collected. A detailed statement accompanied by original purchase receipts will be handed over to the Client upon final delivery of the service.

4.2. Services with online booking

By way of derogation, the Color Diagnostic and Healthy Home Diagnostic services are payable in full (100%) at the time of online booking via the secure platform Stripe.

For the Healthy Home Diagnostic, the choice between the "Flash" (€250) and "Complete" (€350) options is made directly during booking. (In the event of late cancellation less than 72h prior, a flat-rate deduction of 50% applies and the remaining 50% is refunded to the Client).

For the "Live Bigger Without Moving" consultation, settlement terms are agreed upon during the validation of the service.

4.3. General provisions

Payments made by the Client will only be considered final after effective collection of the sums due by the Service Provider. The Service Provider reserves the right not to begin the service or not to deliver the final documents as long as the deposit or balance has not been paid in full.

ARTICLE 5 - Details and Modalities of the Services

The Services requested by the Client will be provided according to the following modalities:

Interior Design Coaching: After discussion with the client and visualization of the room(s) concerned via photos and/or videos and provision of a floor plan with or without measurements by the Client to the Service Provider, the Service Provider delivers a list of recommendations and a layout proposal using visual renderings, optionally accompanied by a shopping list.

Said Services will be provided within a maximum period of 5 to 8 weeks following final validation of the quote by the Client, under the conditions set forth in these GTC, to the email address indicated by the Client when placing their request with the Service Provider.

The Client is required to validate said quote within seven (7) days of its sending by email by the Service Provider "Décoration, nature et Feng Shui", by any written means (mail, email, etc.).

It is specified that prior to any implementation of the service(s), the Client and the Service Provider discuss, during the initial discovery meeting, the budget the Client can allocate to the execution of the Services, including both the intervention of the Service Provider "Décoration, nature et Feng Shui" and the budget for decoration and potential planned works. Financing methods will also be discussed, particularly in the event of taking out a loan.

The Service Provider undertakes to make their best efforts to provide the Services ordered by the Client, under an obligation of means and within the timeframes specified above.

In the context of works and in the interest of the Client and at their request, the Service Provider may provide support to contractors by supplying any advice needed to respect the Client's choices alongside the execution of the work itself, in which the Service Provider does not participate.
Discovery Call: The Client books an appointment for the discovery call via the calendar provided. The exchange between the Client and the Service Provider lasts 30 minutes and is free of charge. During this call, the client can outline their problem and the Service Provider can offer a few initial insights. Free discovery appointments can be cancelled or rescheduled free of charge up to 24 hours before the booked slot, directly from your confirmation email or by contacting us. In the event of a last-minute emergency, please inform us as soon as possible to free up the slot.
Color Diagnostic: The Client logs in via the site form and accepts the following conditions: payment via the Stripe platform and credit card for said service, transmission of personal information, and appointment booking. Once these details are completed, the service begins via a video call appointment.
Healthy Home Diagnostic: The service is validated after online payment and appointment booking. It gives rise to an exchange (video call or in-person) followed by the delivery of a written report summarizing the living space optimization recommendations.
"Live Bigger Without Moving": Flash consultation of 1.5 to 2 hours (€199 incl. VAT) combining spatial optimization and Feng Shui, preceded by a questionnaire and photos, and followed by a written recommendation report.

ARTICLE 6 - Right of Withdrawal

The right of withdrawal may be exercised using the withdrawal form appearing in Appendix I of these GTC or by any other unambiguous statement expressing the desire to withdraw, and in particular by postal mail sent to the Service Provider at the postal address or by email as indicated in ARTICLE 1 of these GTC, within a period of 14 days.

The Client may also bypass this right of withdrawal and request the immediate execution of the Service. To do this, they must fill out the form indicated in Appendix II of these General Conditions.

In the event of the exercise of the right of withdrawal within the aforementioned period, all sums paid for the ordered Services shall be reimbursed within 14 days from the receipt by the Service Provider of the Client's withdrawal notification.

The reimbursement will be made by bank check or bank transfer.

ARTICLE 7 - Service Provider Liability - Guarantees

Article 7.1.1 – The Service Provider is responsible for the proper execution of the Service. They are also required to comply with the description of the Service and not to exceed its scope. They must comply with the rules of the art applicable to the service concerned and contribute to its success. They must ensure that all useful diligence is provided, particularly in terms of quality.

They undertake not to perform Services that fall outside their areas of competence or that they would not be able to complete. The Service Provider undertakes to ensure the execution of the Services specifically detailed in the Particular Conditions in Article 5 "Details and Modalities of the Services".

The Service Provider is required to provide all the advice and insights necessary for the Client to appreciate the realization of the Project.

Article 7.1.2 – It is recalled that the Service Provider "Décoration, nature et Feng Shui" is in no way a master builder (maître d'ouvrage) nor a project manager (maître d'œuvre).

The Service Provider performs its Services within the framework of an obligation of means regarding the realization of the works resulting from the project proposed and validated by the Client.

They only propose solutions, decoration and layout advice for which the Client is free to give their own opinion and choose not to follow them.

Article 7.1.3 – Regarding services performed under the Shopping List or purchasing management on behalf of the Client (proposals, orders, deliveries, reception), the Service Provider acts as an advisor and purchasing agent. The Service Provider cannot be held liable for delivery delays attributable to carriers or suppliers, transport damages, apparent or hidden defects of delivered products, or the impossibility of sourcing a product out of stock. In the event of a product defect or delivery dispute, the Service Provider will assist the Client in their steps with the third-party seller or carrier, without their own liability being engaged.

Article 7.1.4 – At the Client's request, the Service Provider may also transmit the advice they have given to the latter to companies capable of carrying out the works, without being considered a service provider in the context of the execution of these works itself.

In this sense, the Service Provider cannot be considered a master builder or project manager nor held liable for any contractual breach, delay, poor workmanship, or hidden defect observed in the execution of the works and attributable to a third party. The Client will therefore be required to act against the responsible parties in accordance with applicable law.

Article 7.1.5 – The Service Provider incurs no liability regarding the execution of the works in which they do not participate and remains an external third party. Such deadlines are attributable to the intervening companies.

Article 7.1.6 – The Service Provider shall not be held liable in the event of late delivery of goods ordered for the realization of the intended decoration, such as coverings, furniture, or any other decorative element. The Client may therefore not blame the Service Provider for constraints imposed by suppliers.

Article 7.1.7 – The Service Provider's guarantee is limited to the refund of the Services effectively paid by the Client.

The Service Provider cannot be held responsible or at fault for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French case law.

The Services provided through the Service Provider's website "Décoration, nature et Feng Shui" comply with the regulations in force in France. The Service Provider's liability cannot be engaged in the event of non-compliance with the legislation of the country in which the Services are provided, which it is up to the Client—who is solely responsible for the choice of the requested Services—to verify.

ARTICLE 8 – FORCE MAJEURE

The liability of either Party may not be sought if the execution of the Contract is delayed or prevented due to a case of force majeure or a fortuitous event as defined by French case law, including, but not limited to, social conflicts, intervention by civil or military authorities, natural disasters, fires, water damage, interruption of the telecommunications network or the electrical network.

ARTICLE 9 - Personal Data

The Client is informed that the collection of their personal data is necessary for the management, invoicing, and monitoring of the Client's file(s) and is entrusted to the Service Provider. This personal data is collected solely for the execution of the service provision contract within the framework of this contract.

Article 9.1: Collection of Personal Data

The data collected includes information allowing the Client to be socially identified, such as their first and last name, email address, telephone number, and postal address. This information is mandatory. Other information may be communicated for the proper execution of the Contract, particularly regarding the client's expectations, members making up their household, etc. The latter are not mandatory but aim to adapt the project to the Client's expectations.

As part of the payment for Services, the Service Provider records the banking information necessary for the accounting processing of the invoice and the collection of payment thereof.

Article 9.2: Recipients of Personal Data

Personal data is reserved for the exclusive use of the Service Provider.

The data controller is the Service Provider, within the meaning of the Data Protection Act (Loi Informatique et Libertés) and, as of May 25, 2018, Regulation 2016/679 on the protection of personal data. The Service Provider can be contacted via their email or postal address as indicated in Article 1 of these GTC.

Article 9.3: Data Retention Period

The Service Provider will keep the data thus collected for a period of 5 years, covering the statute of limitations for applicable contractual civil liability.

Article 9.4: Security and Confidentiality

The Service Provider implements organizational, technical, software, and physical measures in terms of digital security to protect personal data against alterations, destruction, and unauthorized access. However, it should be noted that the Internet is not a completely secure environment, and the Service Provider cannot guarantee the security of the transmission or storage of information on the Internet.

Article 9.5: Implementation of Clients' and Users' Rights

Pursuant to the regulations applicable to personal data, clients and users of the website https://www.decorationnatureetfengshui.com/ have the following rights:

They can update or delete data concerning them in the following manner:

They can request to be removed from the mailing list.
They can exercise their right of access to know the personal data concerning them.
If the personal data held by the Service Provider is inaccurate, they can request the updating of the information.
They can request the deletion of their personal data, in accordance with applicable data protection laws.
Finally, they can object to the processing of their data by the Service Provider.

These rights, provided they do not oppose the purpose of the processing, can be exercised by sending a request indicating first name, last name, and email address to:

Christelle Hubert (EI)

either by email: decorationnatureetfengshui@gmail.com
or by mail to the address indicated in Article 1 of these general conditions.

In the event of a request for the deletion of personal data, it is nevertheless specified that such data may be kept in archives to satisfy legal obligations regarding evidence and security.

The Client and/or user may be invited to check a box accepting to receive informative and advertising emails from the Service Provider. They will always have the possibility to withdraw their consent at any time by contacting the Service Provider.

ARTICLE 10 - Intellectual Property

The content of the website https://www.decorationnatureetfengshui.com/ (photos, texts, lithographs, visuals, etc.) is the property of the Service Provider "Décoration, nature et Feng Shui" and thus of Christelle Hubert (EI) and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and is likely to constitute the offense of counterfeiting (contrefaçon).

Furthermore, the Client has no right to modify the sketches, plans, or visuals communicated to them in the context of the services requested by the Client. These various elements, which are the fruit of the Service Provider's work, are also protected by intellectual property.

On an exclusive, free-of-charge, and worldwide basis, the Client grants the Service Provider "Décoration, nature et Feng Shui" the right to use, in the context of its communication and the promotion of its activity, by any means or process under any form and any medium known or unknown, all photographs taken in the context of the execution of the Contract as well as the characteristics of the project. Unless otherwise agreed by the Parties, the Service Provider undertakes not to communicate the Client's identity, to respect their anonymity and their right to privacy.

For all these granted rights, as described above, the Client may claim no payment, indemnity, compensation, or consideration of any kind.

If the Client's home or premises is the subject of a report of any kind (television, magazine, etc.), the Client shall be required to inform the Service Provider to enable them to intervene in order to showcase their Services.

ARTICLE 11 - Applicable Law - Language

These GTC and the operations resulting therefrom are governed by and subject to French law.

These GTC are written in the French language. In the event that they are translated into one or more foreign languages, only the French text shall prevail in case of dispute.

ARTICLE 12 - Disputes and Mediation

For any complaint, the Client is invited to contact the Service Provider as a priority at the postal or electronic address indicated in ARTICLE 1 of these GTC.

The Client is informed that they may, in any event, resort to conventional mediation, via existing sectoral mediation bodies or any alternative dispute resolution method (such as conciliation) in the event of a dispute.

In accordance with the provisions of the Consumer Code concerning "the consumer dispute mediation process", after having contacted us and in the absence of a satisfying response, you have the possibility to resort free of charge to a consumer mediation procedure with:

CM2C

Address: 49 rue de Ponthieu, 75008 PARIS
Phone: 01 89 47 00 14
Website: https://www.cm2c.net/
Email: litiges@cm2c.net

For cross-border disputes within the European Union, the Client can consult the list of approved out-of-court dispute resolution bodies provided by the European Commission via the following portal: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies

The Client can also contact the European Consumer Centre (ECC) for assistance and guidance in their amicable settlement procedures: https://www.europe-consommateurs.eu/

APPENDIX I

Withdrawal Form

(In accordance with Article R. 221-1 of the Consumer Code)

(Only applicable to consumers in the cases delimited by Article L. 221-3 of the Consumer Code)

To the attention of Christelle Hubert (EI), Décoration, nature et Feng Shui, 12 place Foch 14360 Trouville-sur-Mer.

Date ______________________

I/we () hereby notify/notify you () of my/our (*) withdrawal from the contract concluded on ________________________________ concerning Interior Designer Services regarding the service provision: _____________________.

First/last name and email and/or postal address of the consumer(s):

Client Signature (only in case of notification of this form on paper)

(*) Delete unnecessary mention.

APPENDIX II

Immediate Execution of the Contract

Despite the 14-day withdrawal period granted by law as recalled in Article 6 "RIGHT OF WITHDRAWAL" of the General Conditions, the Client requests the execution of the Service upon conclusion of this Contract in these terms:

"I wish for the Service to be executed immediately and I waive my right of withdrawal." Specify which service this concerns:

Done at ______________________,

On _________________________,

Signature of the client(s)

Validation of the General Terms and Conditions of Sale

In 2 copies, initialed on each page and signed on the last page.

Christelle HUBERT (EI) Décoration, nature et Feng Shui

Signature

The Client